Excellence Award - 5 years running!
Posted: 25th February 2020
Milburns Solicitors Ltd secures top accolade from national Law Society
Milburns Solicitors in Workington, Whitehaven, Maryport and Cockermouth are proud to have secured Lexcel accreditation for the fifth year running.
Lexcel is the Law Society's legal practice quality mark for excellence in legal practice management and excellence in legal client care. Developed specifically for the legal profession. Lexcel is a recognised accreditation scheme for law firms which gives assurance that a practice meets high client care and business management standards.
To gain Lexcel accreditation Milburns solicitors have undergone a rigorous application and assessment process. This included conducting background checks and an on-site visit from an experienced, trained Lexcel assessor.
Louise Storr, Business Manager said: "Our clients and staff can be assured that the way we manage the practice has their best interests at heart and runs efficiently. There is a lot of choice in the legal services market, but being Lexcel accredited demonstrates our commitment to client care and best practice."
Robert Bourns, President of the Law Society of England and Wales, said: "Delivering good client care and maintaining a strong client relationship are essential for solicitors and those gaining and maintaining Lexcel show their dedication to go above and beyond. Committing to high standards in customer service and practice management is fundamentally important in today's evermore competitive legal services market.
By undergoing an independently assessed Lexcel accreditation, firms can demonstrate their commitment and consistent determination to exceed client expectations, improve overall satisfaction and assist regulatory compliance.
The quality mark is an objective and external assurance for clients and potential clients alike."